Jenn ~ when I navigate to your recipes, I get so many pop up ads it makes it difficult to read the content. Do you know if this is a phone setting or is this how your content is supposed to look? Thank you! Love your recipes!
Hi Kristine! You can always hit the "Print" button on a recipe card to view the full recipe and notes without anything else around it! I recently updated my site to remove pop up ads so it shouldn't be an issue anymore :)
Hi Jenn, I'm currently in the midst of a gifted subscription from you but would like to take advantage of the sale to add an additional year. If I purchase via the sale, will it extend my subscription for a year once my gifted one from you is due to end? I haven't cooked much yet (not a big cook) but you inspire me and these new videos on Substack make me feel like I really can! Thanks so much. You're just terrific!
Hi Eeleah! So sorry about that and here's the likely fix to the problem: go to your settings, then notification settings, and make sure your notifications are set for both "in app" and "email." It's likely set to in-app. If that's not the case, let me know and we can look into it! Make sure the emails are not marked as spam either 💕
I have it set to email already - maybe I need to make sure I’m not missing anything. As a paid subscriber I should get one email every Friday from you as well as twice a month?
You should be getting it to email every Friday and Sunday! If you have that notification set correctly and it's not going to spam, you may need to flag it to substack support - let me know if you need help!!
This is so helpful for finding past recipes. Thank you!!
Jenn ~ when I navigate to your recipes, I get so many pop up ads it makes it difficult to read the content. Do you know if this is a phone setting or is this how your content is supposed to look? Thank you! Love your recipes!
Hi Kristine! You can always hit the "Print" button on a recipe card to view the full recipe and notes without anything else around it! I recently updated my site to remove pop up ads so it shouldn't be an issue anymore :)
Hi Jenn, I’m a paid subscriber but not sure that I’m getting the newsletters.
Hi Gia, this typically happens based on your Substack settings! It’s super easy to fix, just head here to find a step by step with pictures. https://support.substack.com/hc/en-us/articles/360037488332-I-subscribed-to-a-Substack-publication-but-am-not-receiving-any-emails-What-can-I-do
Also, be sure that the email you signed up with has the correct spelling! You can also check this in your settings.
Hi Jenn, I'm currently in the midst of a gifted subscription from you but would like to take advantage of the sale to add an additional year. If I purchase via the sale, will it extend my subscription for a year once my gifted one from you is due to end? I haven't cooked much yet (not a big cook) but you inspire me and these new videos on Substack make me feel like I really can! Thanks so much. You're just terrific!
I’m not getting the Friday newsletters as a subscriber 😩 I received one in January and only one first day of February
Hi Eeleah! So sorry about that and here's the likely fix to the problem: go to your settings, then notification settings, and make sure your notifications are set for both "in app" and "email." It's likely set to in-app. If that's not the case, let me know and we can look into it! Make sure the emails are not marked as spam either 💕
I have it set to email already - maybe I need to make sure I’m not missing anything. As a paid subscriber I should get one email every Friday from you as well as twice a month?
You should be getting it to email every Friday and Sunday! If you have that notification set correctly and it's not going to spam, you may need to flag it to substack support - let me know if you need help!!